Search Site
Home >> How To Order

Ordering Information

Payment Method

Visa/Mastercard/AMEX/Discover, Wire Transfer,PayPal,Check.

E-mail Orders

sales@biocrick.com

When placing an order by Email, please provide the following information:
1. Purchase Order number
2. Billing Address
3. Shipping Address
4. Name of recipient to whom the item is to be shipped (Attn:)
5. Name and telephone number of contact person
6. Catalog number, product name, size, and quantity of items you would like to order
7. Customer type: End User or Purchasing Agent

Fax Orders

+86-28-8428-7786

When placing an order by Fax, please provide the following information:
1. Purchase Order number
2. Billing address
3. Shipping address
4. Name of recipient to whom the item is to be shipped (Attn:)
5. Name and telephone number of contact person
6. Catalog number, product name, size and quantity of items you would like to order
7. Valid E-mail address for order confirmation
8. Customer Type: End User or Purchasing Agent

By Phone

+86-28-8428-7788 (International & Domestic)

To inquire about an order already placed please write us at: info@biocrick.com.

Pricing/Terms

1. Usually our payment term is 100% T/T in advance.
2. For long term cooperation client and distributor that signed the agreement with us the payment term is NET 30 days.
If you suspect an error in pricing, please email us: info@biocrick.com.

Promotional Codes/Discounts

Unless specified, promotional codes cannot be combined with any other offers or codes.

Bulk Order/OEM

BioCrick Corporation manufactures most of the products it sells and is pleased to offer discounts on bulk orders including those for OEM purposes. For inquiries, please write us at: orders@biocrick.com.

Delivery

1. For the client that make the 100% T/T in advance , we promise we will make delivery within 1-3 days after receive the payment.
2. For client that the payment term is net 30 days , we promise make delivery within 1-3 days after get the P/O.
3. If your requested items are out of stock, we will arrange replenishment within 24 hours and we will keep you informed of the delivery status via email or phone.
4. The shipping and handling fee is 30 USD,and the shipping and handling fee is prepaid and added to the invoice.
5. Packages and products should be inspected immediately upon receipt. Notification of damage, shortage or defects should be sent to us immediately by e-mail or fax.
6. Free delivery is guaranteed when the total value of your order exceeds 500 USD

Return & Refund

Customers satisfaction is guaranteed with BioCrick's 365 days unconditional return and refund policy. In any case if you are not satisfied with our products, you may return the items within 365 days from the original purchase date, and refund will be processed after the product is returned. Please follow the below instructions when returning the products:
1. Please contact BioCrick at +86-28-8428-7788 before shipping. Any items returned to BioCrick should be in the original packaging and in the same condition as originally purchased.
2. Please inform us the tracking ID as well as the purchase order number after shipping the package.
3. Refund will be processed upon receipt of the returned package, and it usually takes 7-14 business days for the fund to be returned to your credit card.

For Research Use Only

All of our products are intended for research use only. Not for use in diagnostic procedures.